Get Elevate phone

Living rurally often means that home phone service is a must. Living on Colorado's Western Slope, doesn’t just mean that access to awesome internet service is hard to come by, it also means spotty to non-existent cell phone service too. Elevate’s home phone runs over our fiber network and is the perfect solution to our rural connectivity challenges.

Phone Service

Get unlimited local and domestic long-distance calling and advanced features, all for one price with Elevate Internet’s home phone service.

$30/month

Elevate phone features

Elevate's home phone service is a voice over internet protocol (VOIP) service, but don't let that scare you. It works just like your traditional home phone service. Unlimited local and long-distance calling, plus tons of advanced features are included for no extra charge.

Getting started

Now that you have reliable phone service connected over your super fast Elevate fiber internet connection, here are a few guides to help you get started.

Voicemail

We can't always make it to our phone in time. Find out everything you need to know about Elevate's phone voicemail service below.

Battery backup

Power outages can and do happen. When the power goes out, get peace of mind that your home phone service stays up and running. Our stackable backup batteries are offered in 8-hour increments up to 24 hours total. They also offer surge protection for your Wi-Fi router.

8-hour backup

$4.95/month

16-hour backup

$9.90/month

24-hour backup

$14.85/month

Frequently Asked Questions

How long will it take to set up my Elevate phone service?

Once you return your paperwork, it will take up to 2 business days to issue you a new phone number or up to 10 business days if you are transferring your current number.

What is my phone number? Can I keep my current number?

You have the option of keeping your current local number or getting new number when you sign up for Elevate phone. If you opt to get a new phone number, you will be randomly assigned a phone number. There is not an option to select your phone number. You will receive the prefix that has been assigned to your community. For example, the Paonia prefix is 527.

If I keep my old number, what does it cost and how long does it take?

There is no charge to transfer your current phone number. It does take a few days longer to complete the process—up to three weeks depending upon your current carrier.

How does the install work?

Once the paperwork is complete, an Elevate technical support analyst will contact you to make your service live. You will also receive step-by-step directions on how to connect your Elevate phone service. Elevate will turn your phone service on remotely.

Where do I plug the phone into the router?

There are up to 2 telephone ports on the back of your router near the base, labeled Phone 1 and Phone 2. Elevate will turn on service to the port labeled Phone 1.

Why would a technician need to come to my house to install phone service?

In most cases, Elevate will turn your phone service on remotely. However, if you request a custom setup or need wiring assistance, we will send a technician to your property. You will be charged our standard service call fees unless you have purchased our Complete Home Plan.

How will you test my connection if a tech doesn’t come to my home?

Once your service is live and you have connected your phone to your Wi-Fi router, you will be able to make outbound calls. Elevate will confirm your service is functioning correctly, by calling you within a set time period.

Will all the wall jacks in my home work?

No, only the phone you have plugged into your Wi-Fi router will work. If you are interested in wiring your home's phone jacks, we do offer a home wiring service.

Will wireless phones work?

Yes, wireless phones are simple to connect to Elevate’s phone service. Plug your base unit into your WiFi router. Then, disperse the rest of the bases/handsets at your chosen locations throughout your home. All phones will have service.

Who do I call if I experience troubles?

Just like your Elevate internet service, call us directly at 844-386-8744 if you are experiencing trouble with your phone service.

Can I have a fax machine?

Yes, you can have a separate number for a fax machine on home phone service. You will be charged the $20 per month for a second line, plus applicable taxes and fees.

Can I hook up my own answering machine?

Yes, you can connect your answering machine to your phone just as you did previously. However, Elevate hosts a voicemail service that provides convenient ways to access your messages while on-the-go, including through an online communication portal and star codes.

How do I setup my voicemail and/or access my communication portal?

You can access your voicemail via the star code *98 or through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in.

Will my phone go out if my power goes out?

Elevate phone is a voice over internet protocol (VOIP) service. It is provided over the same reliable fiber connection as your internet, which means it will not function during a power outage. However, Elevate does offer a Battery Backup that will keep both your internet and phone running during a power outage.

Will my phone go out if my internet goes out?

Yes. Elevate’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected.

How much does phone service cost and how will Elevate bill me?

Elevate residential phone service is $30/month, plus applicable taxes and fees. You are billed in advance for your phone service, just like your internet service. However, your call log and any additional charges, will appear on the next month’s bill.

Can I have multiple numbers? Does it cost?

Yes, on Elevate’s home phone service you can have up to 2 lines. The second line costs an additional $20/month.

What are the “applicable taxes and fees?”

Elevate must include all state and federal taxes on your bill, as well as a 911 access fee. On average, for a basic residential service, this amounts to less than $10/month per line.

What does long distance include and what does it cost?

Unlimited domestic long distance includes the United States (including Alaska and Hawaii), Canada, Puerto Rico, US Virgin Islands, and Guam for no additional charge.